Products delivered by Global Vaping Solutions: warranty as established by the manufacturer of the products is applicable. Please see our Product Warranty below.

Global Vaping Solutions can only be held responsible for damage caused on purpose or caused because of serious fault, or that comes into existence because of circumstances that by law are automatically at the risk of Global Vaping Solutions.

The legal responsibility of Global Vaping Solutions as established by law is unimpeded by the contents of these articles. Without prejudice, there can be no question of a guarantee in the following cases : * the product has been altered; * the original invoice cannot be presented , has been altered or has been made illegible; * the defects are the consequence of a use that is not appropriate or that is injudicious; * damage that has been caused by malicious intent, serious fault or by negligence. All warranty returns will need to be paid by the purchaser and Global Vaping Solutions will not cover shipping back to our warranty department for DOA or warranty items.

Product warranty (refund and replacement)

Electronic cigarettes are consumable products and their performance and longevity is directly related to the care and maintenance provided by the purchaser. It is the purchasers responsibility to ensure they care and maintain their personal vaporizing devices and accessories.

Global Vaping Solutions supplies quality manufactured products. These products have been trialed and stringently tested in the appropriate laboratory and factory environments to reduce the risk of faulty product lines. Because of the consumable nature of vaping products, the following items are covered under their own relevant warranty structure as described.

Consumables (includes Atomizers + Cartomizers + Clearomizers)

Refund or replacement provided on ‘dead on arrival’ (DOA) products only. Within 7 days of receiving the product, the
purchaser is required to send the faulty product back to Global Vaping Solutions at own postage/delivery cost. A refund or replacement will be provided once an assessment of the product has been made by Global Vaping Solutions and the item is declared faulty.

Batteries

If your battery is not performing to manufacturers specifications within the first 7 days from delivery, a full refund or replacement is applicable. Purchaser is required to send the faulty product back to Global Vaping Solutions at own postage/delivery cost. A refund or replacement will be provided once an assessment of the product
has been made by Global Vaping Solutions and the item is declared faulty. Faulty batteries are covered for 3 months from the purchase date unless otherwise specified by the manufacturer.

Chargers

Wall chargers and USB chargers are covered under a 60 day warranty with a full refund or replacement offer. Purchaser is required to send the faulty product back to Global Vaping Solutions at own postage/delivery cost. A refund or replacement will be provided once an assessment of the product has been made by Global Vaping Solutions and the item is declared faulty.

Mods and components

If your Mod is not performing to manufacturers specifications within the first 14 days from delivery, a full refund or replacement is applicable. Each Mod comes with an applicable manufacturers warranty. Purchaser is required to send the faulty product back to Global Vaping Solutions at own postage/delivery cost. A refund or replacement will be provided once an assessment of the product has been made by Global Vaping Solutions and the item is
declared faulty. Faulty mods are covered 3 months from the purchase date unless otherwise specified by the manufacturer.

E-liquid returns

No warranty is offered on a Liquid flavor if it does not suit to taste. As taste is subjective, it is difficult to suit a juice to every persons needs so a Global Vaping Solutions warranty on flavor cannot be not offered. Faulty Liquids will be handled on a case by case basis as deemed necessary by Global Vaping Solutions.

Global Vaping Solutions Australia is an authorised reseller and online retailer of all products we stock. We are based in Queensland Australia with the goal of providing our customers with quality products, rapid delivery, great prices and world class customer service.

  • MIAMI Queensland. Phone Hours: Monday - Saturday 8:00 AM - 6:00 PM Phone : 0418783802. Email: [email protected]
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